Terms of use
Using our website and services
These terms outline how our guidance services work and the expectations for using the learnestia website.
9 April 2026
Scope of services
learnestia provides guidance on benefits and social payments. We do not act as legal representatives or submit applications on behalf of clients.
All guidance is informational and based on the details you provide. You remain responsible for decisions and submissions.
Client responsibilities
- Provide accurate and complete information to the best of your knowledge.
- Review guidance and documents before submission.
- Notify us of any changes that may affect eligibility.
Payment and cancellations
Fees are confirmed before sessions begin. Any additional work is agreed in advance.
Cancellations with reasonable notice may be rescheduled. We will explain any applicable charges before confirming.
Limitations
While we aim to provide accurate guidance, we cannot guarantee outcomes or decisions from third-party agencies. We are not liable for decisions made by external bodies.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled in the appropriate courts.